1. Subscriptions
Paid Verid plans are billed in advance through Stripe on a monthly or yearly cycle, depending on checkout. Prices are shown in euros (€) exclusive of VAT unless stated otherwise. VAT may be added based on billing location. EU businesses with a valid VAT ID may receive reverse charge after validation.
2. Trial
Plans include a 14-day free trial with plan features. A payment method may be required at Stripe checkout; you are not charged until the trial ends if you cancel in time. After the trial, the subscription renews automatically unless cancelled.
3. Plan limits
- Each plan includes a fixed number of Magento stores (see Pricing).
- Ad account limits follow the plan description on Pricing.
- Downgrading may require removing stores above the new limit before the change applies.
4. Cancellation
You may cancel anytime from Billing / Stripe Customer Portal in the dashboard. You are responsible for cancelling before the trial or period ends if you do not wish to be charged. Cancellation stops future renewals; you keep access until the end of the paid period. Data retention after termination follows the Privacy Policy.
5. Refunds
No refunds after a paid billing period begins, except where required by law or for confirmed billing errors. The 14-day trial is the primary no-cost evaluation window — cancel during trial to avoid charges.
6. Failed payments
Stripe may retry failed renewals. We may suspend paid features after repeated failures and notify you by email.
7. Price changes
We may change prices with at least 30 days' notice before your next renewal. Cancel before renewal to avoid new prices.
8. Invoices
Invoices and receipts are available via the Stripe customer portal. Provide accurate VAT / tax details where applicable.
9. Contact
Billing questions: [email protected] — include your account email and workspace name. Or use Contact.