1. Subscriptions
Paid Verid plans are billed in advance through Stripe on a monthly or yearly cycle, depending on checkout. Prices are shown in euros (€) exclusive of VAT unless stated otherwise. VAT may be added based on billing location. EU businesses with a valid VAT ID may receive reverse charge after validation.
2. Trial
New accounts get a 14-day free trial without a credit card. The trial clock starts after the first successful Magento sync. We do not charge unless you add a payment method and subscribe. After you subscribe, the subscription renews automatically unless you cancel. Accounts that already used a trial or a paid subscription do not receive another free trial.
3. Plan limits & changes
- Each plan includes a fixed number of Magento stores (see Pricing).
- Ad account limits follow the plan description on Pricing.
- Upgrades apply immediately (Stripe prorates the unused time on the old plan). New store limits and features unlock right away.
- Downgrades are scheduled for the end of the current billing period. You keep the higher plan until then. Extra stores are not deleted — they stay in the account but lock beyond the new plan’s store limit (oldest stores remain unlocked).
4. Cancellation
You may cancel a paid subscription anytime from Billing / Stripe Customer Portal. Cancellation stops future renewals; you keep access until the end of the paid period. A cardless trial ends on its date with no charge. Data and the Magento connection stay saved. Data retention after termination follows the Privacy Policy.
5. Refunds
No refunds after a paid billing period begins, except where required by law or for confirmed billing errors. The 14-day cardless trial is the primary no-cost evaluation window. We do not charge unless you subscribe.
6. Failed payments
Stripe may retry failed renewals. We may suspend paid features after repeated failures and notify you by email.
7. Price changes
We may change prices with at least 30 days' notice before your next renewal. Cancel before renewal to avoid new prices.
8. Invoices
Invoices and receipts are available via the Stripe customer portal. Provide accurate VAT / tax details where applicable.
9. Contact
Billing questions: [email protected] — include your account email and workspace name. Or use Contact.