Sync stuck or empty
- Confirm the Integration token has Sales + Catalog resources.
- Check Settings → last sync error (401 usually means token revoked).
- Cloudflare / WAF: Magento connect shows HTML (“Just a moment…”) or 403 — allowlist Verid IP
65.109.59.146for/rest/*and disable Bot Fight / Managed Challenge on REST API paths. See Magento setup. - Very large catalogs: first sync can take minutes — watch sync status, do not spam Sync.
Profit looks wrong
- Missing COGS → Products page overrides.
- Ads not attributed → Growth OAuth sync or manual spend for that store date.
- Timezone mismatch → store timezone in Settings must match Magento.
- Cash vs cohort → refunds land on different days; see cash vs cohort.
Billing / access
- Dashboard redirects to Billing when the trial has ended or the subscription is inactive. Magento connection and history stay saved.
- Cardless trial: the 14-day clock starts after the first successful Magento sync. Subscribe from Billing when you want Growth (€99/month).
- Update a card via Customer portal on the Billing page after you subscribe.
Still stuck? Contact us with store URL + screenshot of Settings.